Titus Grey from Eco Tourism visited us yesterday (tuesday 29th april).We had to freeze frame on what jobs we were doing like: looking at complaints, being on the phone talking to costumers, etc.
Then we had to think of questions to ask him such as: do you think we are profesinal enough? or do you get the right impresion on travel world?
Also we had to look at the success criteria, and we all picked one thing that we could be responsable for.
By Sam
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